Privacy and Cookies Statement

Changes to our Privacy Statement
This Privacy Statement may be updated regularly and, whenever we make changes, they will be published on our website and you will be alerted that it has been changed.

Last updated: 26-11-2023


What this privacy and cookie statement consists of
This Privacy Policy arises because we intend to make our Customers aware of the general rules regarding privacy and processing of their personal data, which we collect and process in strict respect and compliance with the Personal Data Protection Law.
Vila Guia – Alojamento Local respects the best practices in the field of security and the Protection of personal data, having for this purpose approved a demanding program, capable of safeguarding the Protection of data made available to us by all those who in some way interact with the Company.
Please read this Privacy Policy carefully because, if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein. Therefore, by making your personal data available, you are authorizing their collection, use and disclosure in accordance with the rules defined here.


Company Identification
We are Vila Guia – Alojamento Local, based at Avenida Nossa Senhora da Guia, 2833, 4730-610 Valdreu, Vila Verde | PORTUGAL.


Your opinion is important to us – if you have questions about our Privacy Statement you can send an email to our Data Protection Officer at


Who is responsible for data processing?
The entity responsible for collecting and processing personal data is Vila Guia – Alojamento Local, which provides the service and which in this context decides what data is collected, the means of processing the data and for what purposes it is used.


What type of personal data do we collect?
Vila Guia – Alojamento Local, within the scope of its activity, collects and processes personal data necessary for the provision of services and/or supply of products, processing data such as name, address, telephone number and the email address.


When and how do we collect your data?
Vila Guia – Alojamento Local collects your data in writing or through its website (in a specific form), with your consent. As a rule, personal data is collected when the Customer subscribes to one of our products or services.
Some personal data is mandatory (e.g. billing data) and, in the event of lack or insufficiency of this data, Vila Guia – Alojamento Local will not be able to provide the product or service in question.
If you are not our client, your data will only be processed if you make it available, namely by subscribing to newsletters, in which case the rules of this Privacy Policy will apply.
The personal data collected is processed electronically and in strict compliance with personal data protection legislation, being stored in a specific database created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for to which consent was given by the data subject.


What are the purposes of processing personal data?
In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the adaptation of services to the Customer’s needs and interests, information and marketing actions, as well as the inclusion of the Customer in billing programs and customer support, particularly CRM.
You may, however, make personal data available to us for other purposes, such as for the purposes of sending complaints and suggestions, disseminating institutional information about Vila Guia – Alojamento Local and/or publicizing campaigns, promotions, advertising and news about products. and/or services from Vila Guia – Alojamento Local, as well as for carrying out market studies and evaluation surveys.
When data is collected, you will be provided with more detailed information about the use we will make of your data.


How long do we keep your personal data?
The period of time for which data is stored and preserved varies according to the purpose for which the information is processed.
In fact, there are legal requirements that require data to be kept for a minimum period of time. Therefore, and whenever there is no specific legal requirement, data will be stored and preserved only for the minimum period necessary for the purposes that motivated its collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission. , after which they will be eliminated.


How can you access, rectify or oppose the processing of your personal data?
Under the terms of the Personal Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which may take place through the various contacts that Vila Guia – Alojamento Local provides.

How can you object to receiving contacts for marketing purposes?
At any time, you can object to the use of your data for marketing purposes, simply by sending us a communication to that effect, by letter, email or using the removal links from our database present in the footer of the our newsletters.


Right to erasure
Vila Guia – Alojamento Local strives to only process and store your data for the time strictly necessary to pursue its respective purposes.
In certain circumstances, you have the right to request that we erase your personal data. If you consider that we are keeping your data for longer than necessary, you may request the permanent deletion of your data.


Data portability
Whenever you wish, you have the possibility of transferring your data to another entity.


What measures do we take to ensure the security of your personal data?
Vila Guia – Alojamento Local is committed to ensuring the protection of the security of personal data made available to us, having approved and implemented strict rules in this matter. Compliance with these rules constitutes an indispensable obligation for all those who legally access them.
Bearing in mind the great concern and commitment that Vila Guia – Alojamento Local reveals in defending privacy issues, several security measures, of a technical and organizational nature, were adopted in order to protect the personal data made available to us against their dissemination , loss, misuse, alteration, unauthorized treatment or access, as well as against any other form of illicit treatment.
In this sense, on our website, the personal data collection forms require encrypted Browser sessions and all the personal data you give us about you are stored securely in the Vila Guia – Alojamento Local systems which, in turn, , are located in a Certified Datacenter covered by all physical and logical security measures, which we believe are essential to the Protection of your personal data.
Notwithstanding the security measures adopted by Vila Guia – Alojamento Local, we are obliged to alert everyone who surfs the Internet that they must adopt additional security measures, namely, ensuring that they use a PC and Browser that are updated in terms of security patches. properly configured, with an active firewall, antivirus and anti-spyware and, make sure the authenticity of the websites you visit on the internet, avoiding websites whose reputation you do not trust.


Under what circumstances is data communicated to other entities (third parties and subcontractors)?
Our customers’ personal data is used exclusively to support the administrative procedures necessary to process orders and/or provide services.
However, for the purposes of marketing communications (Newletters and/or SMS), we may use the provision of services by third parties, which implies access, by these entities, to our Customers’ personal data.
When this happens, Vila Guia – Alojamento Local takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in the contract. sign between Vila Guia – Alojamento Local and the third party(ies).
Therefore, any entity subcontracted by Vila Guia – Alojamento Local will process the personal data of our Customers, in the name and on behalf of Vila Guia – Alojamento Local, under the obligation to adopt the necessary technical and organizational measures in order to protect personal data against destruction , accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful processing.
In any case, Vila Guia – Alojamento Local remains responsible for the personal data you provide to us.


International transfer of your personal data
We do not transfer your personal data to third countries.


How do we use “Cookies”?
“Cookies” are small software tags that are stored on your computer through the browser, only retaining information related to your preferences, not including, as such, your personal data.
To find out more about cookies and how Vila Guia – Alojamento Local uses them on its websites, see the following document About Cookies.


How can you find out about any changes to the Privacy Policy?
Vila Guia – Alojamento Local may make adjustments and/or changes to its data protection policy. You will always have at your disposal, on our website and in a specific location for this purpose, all information regarding Data Protection.


How to file a complaint
If you wish to contact us to obtain information about your rights or to complain about the way we use your information, you should contact our Customer Service team by calling (+351) 913 877 424 or email us an email to
We will do our best to help, however, if you are still dissatisfied, you can contact the CNPD – National Data Protection Commission whose contact details can be found at